We provide limited email support to Prospective Students and full email support to paid Students.
This support is provided on the basis that the question hasn’t already been addressed within any of our available resources e.g as covered in the free training resources, inside the RI Academy, the RI Community, RI Student-Only Webinar Masterclasses, RI FAQ Videos, RI Knowledge-Base, Amazon Seller Central or generally able to be found via a Google search.
Please be aware that we have very clear expectations for our Prospective Students and Approved Students in terms of how they communicate with our Support team.
Please take a moment to watch this video where Adam reads out some of the rudest (and funniest) email questions we get from internet trolls and people who lack basic politeness when seeking help. It will give you a fun insight into what it's like to be on the other side of support desk in this industry:
Our Support team work hard to deliver a 'remarkable' level of customer service. As such we expect that all communications with our Support team are conducted in a professional and respectful manner at all times.
Building an Amazon business will present a plethora of challenges on the very long & very bumpy journey ahead. Should a person communicate with our Support team in an arrogant, malicious, abusive, dishonest, rude, inappropriate or 'frantic' manner we are likely to deem that that person is not suitable for our Academy & Community.
In short, we will not tolerate unprofessional, inappropriate or disrespectful communication with any of our Support team at any time.